Student Support Services
for Online Learning
Fall 2020
The Admissions and Student Accounts staff can answer questions about withdrawls, refunds, transcripts, future enrollment and more!
Admissions forms are now fillable, and staff are responding to email and available for a phone appointment.
Contact Admissions-Records@frc.edu for admissions related questions. Cathy can also be reached at 530-283-0202 ext. 291.
Contact Lisa at lnoia@frc.edu or 530-283-0202 ext. 292 for questions about your student account, including refunds.
The Financial Aid staff is available to answer questions about the current year and the 2020-2021 academic year.
For general questions about forms, the application process including status of refund checks, please email financialaid@frc.edu. A phone appointment can also be scheduled with our staff.
Contact Alyia at apilgrim@frc.edu for help with appeals, scholarships, questions about Foster Youth, risk of being homeless, and Veteran’s Services.
Contact Nick at njohnston@frc.edu for assistance with default and overpayment resolutions, disbursements, and student loan applications.
* If you are receiving federal financial aid (grants, loans), the CARES legislation was passed Friday and will provide some leniency with repayment of funds and satisfactory academic progress. More information will be forthcoming and available on the Financial Aid website.
The FRC Library provides online services including electronic resources for students, subject guides, and a live 24/7 Chat with a Librarian.
The Library Fall 2020 hours are:
- Monday - Thursday: 8:30 am - 1:00 pm & 2:30 pm - 8:30 pm.
- Friday: 8:30 am - 1:00 pm & 2:30 pm - 4:30 pm.
- Sunday computer lab hours: 4:00 pm - 8 :00 pm.
The Library can be reached by email at library@frc.edu and by phone at 530-283-0202 x236.
Online classes are new for many students. FRC staff is available to answer your questions and help you through the transition!
Contact Stacey at ssvilich@frc.edu or (530) 283-0202 ext. 244 (leave a message, she will return your call) if you need help navigating Canvas, setting up your FRC email, need a referral to resources such as laptops, internet providers, textbooks, or want to develop student success skills.
If you are locked out of your FRC email, contact Amy at anestman@frc.edu.
The Academic Advising and Counseling staff are available to help! The core hours for the office are 9-3 M-F. They are also conducting meetings by Zoom and phone, and responding to emails outside of those hours.
If you are considering withdrawing from any classes, we strongly encourage you to check with them first to ensure that it will not impact your ability to graduate, transfer, athletic eligibility, or other program eligibility.
Visit: https://www.frc.edu/advising/advisingappointment to contact your advisor.
If you are part of the TRiO Program, visit: https://www.frc.edu/studentsupportservices
If you are part of the EOPS/CARE Program, visit: https://www.frc.edu/eops
If you are a CALWORKS student contact Cathy at criley@frc.edu or 530-283-0202 ext. 291.
The Disability Support Program for Students and Workability III Program staff are committed to supporting students in the program and welcoming new students into the program.
Contact Program Director Sarah Dimick at sdimick@frc.edu or text (530) 206-5696 for DSPS questions and concerns, new student intakes, student accommodation requests/questions/modifications, and service animal inquiries.
Contact Julie at jmurphy@frc.edu or text (530) 967-7900 for questions about WorkAbility III, and tutoring.
Contact Danielle at dwestmoreland@frc.edu or text (530) 206-5696 for assistance with adaptive technology (audio books, voice recognition software, etc.) and tutoring.
FRC provides free, confidential counseling to currently enrolled students through the Mental Health and Wellness Center Auguest - May.
*In the case of a life threatening emergency call 911 or the Access Crisis Line at (888) 724-7240 or text "courage" to the Crisis Text Line at 741741.
All FRC students have access to free 24/7 online tutoring services though NetTutor. Through NetTutor, students can meet with a live tutor, drop off a question, drop off a paper, and access the subject area locker room, where you can watch videos of previous sessions, pick up reviewed papers, or any additional feedback.
Steps to access NetTutor:
1. Login to Canvas
2. Click on "Online Student Resources" in the green menu box on the left side of the page
3. Click on "NetTutor" at the top left
4. Find course that you need assistance in, and then click it
Other Tutoring Services:
- TRiO students have access to tutoring services through the TRiO Program.
- Students with disabilities are encouraged to contact the DSPS office.
- The Instructional Resource Center is not open during June and July.
Check your FRC email frequently! Important information and annoucements are sent through FRC email.
You can also download the Outlook app, or access your email through the FRC app. Both apps are available on Google Play or the App Store.
Many instructors use a learning management system called Canvas to assign and collect work. All registered students have a canvas account.
NetTutor and other helpful resources for online learners are also available through Canvas!