Student Support Services
for Online Learning
FRC is closed on Friday during June and July. Core business hours are 8 am - 5 pm.
We are committed to continuing to provide the excellent service that our students are used to and are available to meet with students through Zoom and by phone as well as responding as quick as possible to email and voicemail. We appreciate your patience and understanding during this transition.
Click on the + symbol to see contact information and a link to the program webpage.
The Admissions and Student Accounts staff can answer questions about withdrawls, refunds, transcripts, future enrollment and more!
Admissions forms are now fillable, and staff are responding to email and available for a phone appointment.
Contact Admissions-Records@frc.edu for admissions related questions. Cathy can also be reached at 530-283-0202 ext. 291.
Contact Lisa at firstname.lastname@example.org or 530-283-0202 ext. 292 for questions about your student account, including refunds.
The Financial Aid staff is available to answer questions about the current year and the 2020-2021 academic year.
For general questions about forms, the application process including status of refund checks, please email email@example.com. A phone appointment can also be scheduled with our staff.
Contact Nick at firstname.lastname@example.org for assistance with default and overpayment resolutions, disbursements, and student loan applications.
* If you are receiving federal financial aid (grants, loans), the CARES legislation was passed Friday and will provide some leniency with repayment of funds and satisfactory academic progress. More information will be forthcoming and available on the Financial Aid website.
The FRC Library provides online services including electronic resources for students, subject guides, and a live 24/7 Chat with a Librarian. The Library building is currently closed due to COVID-19 precautions, but the staff are working remotely so please email email@example.com and a staff member will get back to you as soon as possible.
Online classes are new for many students. FRC staff is available to answer your questions and help you through the transition!
Contact Stacey at firstname.lastname@example.org or (530) 283-0202 ext. 244 (leave a message, she will return your call) if you need help navigating Canvas, setting up your FRC email, need a referral to resources such as laptops, internet providers, textbooks, or want to develop student success skills.
If you are locked out of your FRC email, contact Amy at email@example.com.
The Academic Advising and Counseling staff are available to help! They are conducting meetings by Zoom and phone, and responding to emails.
To register for summer or fall, schedule an appointment. If you are considering withdrawing from any classes, we strongly encourage you to check with them first to ensure that it will not impact your ability to graduate, transfer, athletic eligibility, or other program eligibility.
Visit: https://www.frc.edu/advising/advisingappointment to contact your advisor.
If you are part of the TRiO Program, visit: https://www.frc.edu/studentsupportservices
If you are part of the EOPS/CARE Program, visit: https://www.frc.edu/eops
If you are a CALWORKS student contact Cathy at firstname.lastname@example.org or 530-283-0202 ext. 291.
Contact Program Director Sarah Dimick at email@example.com or text (530) 206-5696 for DSPS questions and concerns, new student intakes, student accommodation requests/questions/modifications, and service animal inquiries.
Contact Julie at firstname.lastname@example.org or text (530) 967-7900 for questions about WorkAbility III, and tutoring.
Contact Danielle at email@example.com or text (530) 206-5696 for assistance with adaptive technology (audio books, voice recognition software, etc.) and tutoring.
FRC provides free, confidential counseling to currently enrolled students through the Mental Health and Wellness Center Auguest - May.
*In the case of a life threatening emergency call 911 or the Access Crisis Line at (888) 724-7240 or text "courage" to the Crisis Text Line at 741741.
During June and July, students are encouraged to contact Carlie McCarthy, the Dean of Students at 530-283-0202 ext. 273.
All FRC students have access to free 24/7 online tutoring services though NetTutor. Through NetTutor, student can meet with a live tutor, drop off a question, drop off a paper, and access the subject area locker room, where you can watch videos of previous sessions, pick up reviewed papers, or any additional feedback.
Steps to access NetTutor:
1. Login to Canvas
2. Click on "Online Student Resources" in the green menu box on the left side of the page
3. Click on "NetTutor" at the top left
4. Find course that you need assistance in, and then click it
Other Tutoring Services:
Many instructors use a learning management system called Canvas to assign and collect work. All registered students have a canvas account.
NetTutor and other helpful resources for online learners are also available through Canvas!