Taking Online Courses

Are online courses appropriate for me?
How do I get started?
What if I don't have an FRC email account or don't know the password?
I logged in but I don't see my courses. Why?
How do I contact my instructor?
Out of State Students and How to file a complaint

 

Are Online Courses Appropriate for Me?

There are no differences in cost, work load, or requirements that are satisfied for online courses compared to on-campus courses.  Differences in work load may vary by instructor just as on-campus courses do. Online courses do require self-discipline, a suitable and supportive home environment, and good organization skills.  You should develop a regular schedule to work on your online course at least several hours every week.

Please watch these excellent videos on how to be a successful online student.  Even if you've taken online courses before you may learn something from this information:

Videos on how to be a successful online student

FRC uses Canvas as the online learning environment for online courses. This is the same software used by most California Community Colleges as well as many K-12 school districts and other colleges and universities.

If you've taken online courses using Moodle, Blackboard, or similar software, you should find Canvas easy to learn and use. Click on "Learn More About Canvas" below and check out the video tutorials and guides.

 

How do I get started?

Every semester our bookstore publishes a list of the books required or recommended for your courses.  Click below to find out the book titles, cost, and ISBN used to order the book.

FRC Bookstore with Textbook List for Courses

 

What if I don't have an FRC email account or don't know the password? 

Your FRC username is normally the first part of your FRC email address which is first initial, middle initial, last name.  Your password will be first initial, last 4 digits of your Student ID, last initial.  All letters are small letters. 

If you need to request an FRC email account or have it reset, use the "Request FRC Email Account" form on the menu on this page on the bottom left, or the help links next to the Canvas login box. If you are on campus, paper forms and assistace are available at the library front desk. Contact mgliozzo@frc.edu for further questions regarding FRC email accounts.

 

I logged in but I don't see my courses. Why?

When you first login you will see your dashboard.  Go to the left and click "Courses," then "All Courses."  You should see all your courses that are available.  Click the star next to the title to make the course visible on your dashboard so you'll see it right after you login.

Your courses won't be available until your instructor makes them visible.  If your class isn't an online class,  your instructor may not use Canvas in which case you won't see a course area. Also, there is a delay between when you register for a course and when you will be added to the course in Canvas. Allow 1-2 working days for it to appear.  Check your schedule in MyFRC or your registration printout to verify you are properly registered for your courses.

 

Contacting Your Instructor

You should let your instructor know if you have any problems or delays getting into your online course. To find your instructor's name and contact information check your printed schedule, go to MyFRC and login to check your schedule online, or look up your course by going to www.frc.edu and using the "Course Search" feature at the top right of the page. 

For registration problems contact Admissions and Records as well.  Phone: 530-283-0202 Ext. 222 or toll free 1-800-442-9799

How to Figure Out Your Instructor's e-Mail Address if You Know Their Name
First letter of their first name + their last name + @frc.edu
So the instructor Jane Smith would have the email address jsmith@frc.edu

Campus Switchboard  Toll free 1-800-442-9799 or Local 530-283-0202 Dial the appropriate extension when you hear the message, or press "O" to reach an operator.. TDD line is (530) 283-0709.

 

Out of State Students: How to Report Complaints

Below is a list of state agencies to contact if you have complaints about the quality of your online educational experience through Feather River College. If you have problems or questions about how to use online tools please use the help features in Moodle or Canvas. If you have questions about registration please contact the FRC Admissions Office.

State-by-State Contacts for Complaints
About the Quality of Online Education at Feather River College (pdf format)